All of our products and services are non refundable. Every item is handmade as a special order. Due To COVID -19 we are not accepting refunds or return. the loc extensions I sell and make are made of 100% Human Hair. Please note that every Loc extension is handmade small orders may take 4-8 weeks to ship. And larger orders may take 6-8 weeks to ship. Please note that fees and taxes may apply. Ships only to U.S Thank you.